Email Communication Guidelines

Student Expectations

Communication is a vital component to the success to your online or blended learning. The expectation at D-B EXCEL is to communicate with your teacher on a daily basis or any support person at the school via email or phone.

You have two options for contacting your teacher:
  • Email within Canvas and email the teacher through their email
  • If you are emailing your teacher remember these guidelines:
    • Always include a subject
    • Start with a greeting
    • Use proper English, grammar and spelling
    • Include important information that the teacher needs to know; the name of the class, assignment, quiz, etc.
    • Always thank the teacher and sign your full name
  • Phone Call
  • Please be aware of your teacher's office hours and adhere to the guidelines your teacher sets for phone communication. You can always call the front office at (423) 378.2185 between 8 a.m. - 6 p.m. Monday - Friday.
  • If you are leaving a message for your teacher remember these guidelines:
    • Refer to the teacher as "Mr. _____ or Ms. _____"
    • Be clear:  State your name, your contact information, your class and a brief reason why you are calling
    • Expect a response within 24 hours, excluding weekends and holidays