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KCS Technology Services & Repair


Technology Help Desk

NOTE: In support of the districts COVID-19 mitigation efforts, the Walk-In Support Desks at the schools will be closed until social distancing measures have been lifted. Please contact the help desk by email at techservices@k12k.com to request remote support.
For all hardware repairs, such as a broken screen, damaged charger, missing keys, etc. Please follow the procedures below in an email to techservices@k12k.com or call, 423-378-8500 The technology services department will contact you to schedule a time for you to drop off the Chromebook and provide you with a loaner device.
  1. Place the device in a plastic bag if possible and seal the bag
  2. Provide the following information
    • Parent Name
    • Full student Name
    • School Name
    • Grade
    • Email address
    • Phone number
    • Describe the problem you are experiencing with the device
tech support