NOTE: In support of the districts COVID-19 mitigation efforts, the Walk-In Support Desks at the schools will be closed until social distancing measures have been lifted. Please contact the help desk by email at email@example.com request remote support.
For all hardware repairs, such as a broken screen, damaged charger, missing keys, etc. Please follow the procedures below in an email to firstname.lastname@example.org or call, 423-378-8500 The technology services department will contact you to schedule a time for you to drop off the Chromebook and provide you with a loaner device.
Place the device in a plastic bag if possible and seal the bag
Provide the following information
Full student Name
Describe the problem you are experiencing with the device