NOTE: In support of the districts COVID-19 mitigation efforts, the Walk-In Support Desks at the schools will be closed until social distancing measures have been lifted. Please contact the help desk by email at [email protected]to request remote support.
For all hardware repairs, such as a broken screen, damaged charger, missing keys, etc. Please follow the procedures below in an email to [email protected]or call, 423-378-8500 The technology services department will contact you to schedule a time for you to drop off the Chromebook and provide you with a loaner device.
Place the device in a plastic bag if possible and seal the bag
Provide the following information
Parent Name
Full student Name
School Name
Grade
Email address
Phone number
Describe the problem you are experiencing with the device
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